Global Contact Center Market Size, Status And Forecast 2022

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact Center Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Telecommunication
1.3.3 Banking, Financial Services and Insurance (BFSI)
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Contact Center Market Perspective (2016-2027)
2.2 Contact Center Growth Trends by Regions
2.2.1 Contact Center Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Contact Center Historic Market Share by Regions (2016-2021)
2.2.3 Contact Center Forecasted Market Size by Regions (2022-2027)
2.3 Contact Center Industry Dynamic
2.3.1 Contact Center Market Trends
2.3.2 Contact Center Market Drivers
2.3.3 Contact Center Market Challenges
2.3.4 Contact Center Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Contact Center Players by Revenue
3.1.1 Global Top Contact Center Players by Revenue (2016-2021)
3.1.2 Global Contact Center Revenue Market Share by Players (2016-2021)
3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Revenue
3.4 Global Contact Center Market Concentration Ratio
3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2020
3.5 Contact Center Key Players Head office and Area Served
3.6 Key Players Contact Center Product Solution and Service
3.7 Date of Enter into Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Breakdown Data by Type
4.1 Global Contact Center Historic Market Size by Type (2016-2021)
4.2 Global Contact Center Forecasted Market Size by Type (2022-2027)

5 Contact Center Breakdown Data by Application
5.1 Global Contact Center Historic Market Size by Application (2016-2021)
5.2 Global Contact Center Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America Contact Center Market Size (2016-2027)
6.2 North America Contact Center Market Size by Type
6.2.1 North America Contact Center Market Size by Type (2016-2021)
6.2.2 North America Contact Center Market Size by Type (2022-2027)
6.2.3 North America Contact Center Market Size by Type (2016-2027)
6.3 North America Contact Center Market Size by Application
6.3.1 North America Contact Center Market Size by Application (2016-2021)
6.3.2 North America Contact Center Market Size by Application (2022-2027)
6.3.3 North America Contact Center Market Size by Application (2016-2027)
6.4 North America Contact Center Market Size by Country
6.4.1 North America Contact Center Market Size by Country (2016-2021)
6.4.2 North America Contact Center Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada

7 Europe
7.1 Europe Contact Center Market Size (2016-2027)
7.2 Europe Contact Center Market Size by Type
7.2.1 Europe Contact Center Market Size by Type (2016-2021)
7.2.2 Europe Contact Center Market Size by Type (2022-2027)
7.2.3 Europe Contact Center Market Size by Type (2016-2027)
7.3 Europe Contact Center Market Size by Application
7.3.1 Europe Contact Center Market Size by Application (2016-2021)
7.3.2 Europe Contact Center Market Size by Application (2022-2027)
7.3.3 Europe Contact Center Market Size by Application (2016-2027)
7.4 Europe Contact Center Market Size by Country
7.4.1 Europe Contact Center Market Size by Country (2016-2021)
7.4.2 Europe Contact Center Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific Contact Center Market Size (2016-2027)
8.2 Asia-Pacific Contact Center Market Size by Type
8.2.1 Asia-Pacific Contact Center Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Contact Center Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Contact Center Market Size by Type (2016-2027)
8.3 Asia-Pacific Contact Center Market Size by Application
8.3.1 Asia-Pacific Contact Center Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Contact Center Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Contact Center Market Size by Application (2016-2027)
8.4 Asia-Pacific Contact Center Market Size by Region
8.4.1 Asia-Pacific Contact Center Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Contact Center Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America Contact Center Market Size (2016-2027)
9.2 Latin America Contact Center Market Size by Type
9.2.1 Latin America Contact Center Market Size by Type (2016-2021)
9.2.2 Latin America Contact Center Market Size by Type (2022-2027)
9.2.3 Latin America Contact Center Market Size by Type (2016-2027)
9.3 Latin America Contact Center Market Size by Application
9.3.1 Latin America Contact Center Market Size by Application (2016-2021)
9.3.2 Latin America Contact Center Market Size by Application (2022-2027)
9.3.3 Latin America Contact Center Market Size by Application (2016-2027)
9.4 Latin America Contact Center Market Size by Country
9.4.1 Latin America Contact Center Market Size by Country (2016-2021)
9.4.2 Latin America Contact Center Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa Contact Center Market Size (2016-2027)
10.2 Middle East & Africa Contact Center Market Size by Type
10.2.1 Middle East & Africa Contact Center Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Contact Center Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Contact Center Market Size by Type (2016-2027)
10.3 Middle East & Africa Contact Center Market Size by Application
10.3.1 Middle East & Africa Contact Center Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Contact Center Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Contact Center Market Size by Application (2016-2027)
10.4 Middle East & Africa Contact Center Market Size by Country
10.4.1 Middle East & Africa Contact Center Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Contact Center Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact Center Introduction
11.1.4 Teleperformance Revenue in Contact Center Business (2016-2021)
11.1.5 Teleperformance Recent Development
11.2 Alorica
11.2.1 Alorica Company Details
11.2.2 Alorica Business Overview
11.2.3 Alorica Contact Center Introduction
11.2.4 Alorica Revenue in Contact Center Business (2016-2021)
11.2.5 Alorica Recent Development
11.3 Convergys
11.3.1 Convergys Company Details
11.3.2 Convergys Business Overview
11.3.3 Convergys Contact Center Introduction
11.3.4 Convergys Revenue in Contact Center Business (2016-2021)
11.3.5 Convergys Recent Development
11.4 Atento S.A
11.4.1 Atento S.A Company Details
11.4.2 Atento S.A Business Overview
11.4.3 Atento S.A Contact Center Introduction
11.4.4 Atento S.A Revenue in Contact Center Business (2016-2021)
11.4.5 Atento S.A Recent Development
11.5 Sykes Enterprises
11.5.1 Sykes Enterprises Company Details
11.5.2 Sykes Enterprises Business Overview
11.5.3 Sykes Enterprises Contact Center Introduction
11.5.4 Sykes Enterprises Revenue in Contact Center Business (2016-2021)
11.5.5 Sykes Enterprises Recent Development
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact Center Introduction
11.6.4 Arvato Revenue in Contact Center Business (2016-2021)
11.6.5 Arvato Recent Development
11.7 Serco Group
11.7.1 Serco Group Company Details
11.7.2 Serco Group Business Overview
11.7.3 Serco Group Contact Center Introduction
11.7.4 Serco Group Revenue in Contact Center Business (2016-2021)
11.7.5 Serco Group Recent Development
11.8 Acticall (Sitel)
11.8.1 Acticall (Sitel) Company Details
11.8.2 Acticall (Sitel) Business Overview
11.8.3 Acticall (Sitel) Contact Center Introduction
11.8.4 Acticall (Sitel) Revenue in Contact Center Business (2016-2021)
11.8.5 Acticall (Sitel) Recent Development
11.9 Transcom
11.9.1 Transcom Company Details
11.9.2 Transcom Business Overview
11.9.3 Transcom Contact Center Introduction
11.9.4 Transcom Revenue in Contact Center Business (2016-2021)
11.9.5 Transcom Recent Development
11.10 TeleTech
11.10.1 TeleTech Company Details
11.10.2 TeleTech Business Overview
11.10.3 TeleTech Contact Center Introduction
11.10.4 TeleTech Revenue in Contact Center Business (2016-2021)
11.10.5 TeleTech Recent Development
11.11 Concentrix (SYNNEX)
11.11.1 Concentrix (SYNNEX) Company Details
11.11.2 Concentrix (SYNNEX) Business Overview
11.11.3 Concentrix (SYNNEX) Contact Center Introduction
11.11.4 Concentrix (SYNNEX) Revenue in Contact Center Business (2016-2021)
11.11.5 Concentrix (SYNNEX) Recent Development
11.12 HKT Teleservices
11.12.1 HKT Teleservices Company Details
11.12.2 HKT Teleservices Business Overview
11.12.3 HKT Teleservices Contact Center Introduction
11.12.4 HKT Teleservices Revenue in Contact Center Business (2016-2021)
11.12.5 HKT Teleservices Recent Development
11.13 Comdata Group
11.13.1 Comdata Group Company Details
11.13.2 Comdata Group Business Overview
11.13.3 Comdata Group Contact Center Introduction
11.13.4 Comdata Group Revenue in Contact Center Business (2016-2021)
11.13.5 Comdata Group Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of On-premise Type
Table 3. Key Players of Cloud-based Type
Table 4. Global Contact Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Contact Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Contact Center Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Contact Center Market Share by Regions (2016-2021)
Table 8. Global Contact Center Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Contact Center Market Share by Regions (2022-2027)
Table 10. Contact Center Market Trends
Table 11. Contact Center Market Drivers
Table 12. Contact Center Market Challenges
Table 13. Contact Center Market Restraints
Table 14. Global Contact Center Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Contact Center Market Share by Players (2016-2021)
Table 16. Global Top Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2020)
Table 17. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact Center Product Solution and Service
Table 21. Date of Enter into Contact Center Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Contact Center Revenue Market Share by Type (2016-2021)
Table 25. Global Contact Center Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Contact Center Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Contact Center Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Contact Center Revenue Market Share by Application (2016-2021)
Table 29. Global Contact Center Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Contact Center Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Contact Center Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Contact Center Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 61. Teleperformance Company Details
Table 62. Teleperformance Business Overview
Table 63. Teleperformance Contact Center Product
Table 64. Teleperformance Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 65. Teleperformance Recent Development
Table 66. Alorica Company Details
Table 67. Alorica Business Overview
Table 68. Alorica Contact Center Product
Table 69. Alorica Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 70. Alorica Recent Development
Table 71. Convergys Company Details
Table 72. Convergys Business Overview
Table 73. Convergys Contact Center Product
Table 74. Convergys Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 75. Convergys Recent Development
Table 76. Atento S.A Company Details
Table 77. Atento S.A Business Overview
Table 78. Atento S.A Contact Center Product
Table 79. Atento S.A Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 80. Atento S.A Recent Development
Table 81. Sykes Enterprises Company Details
Table 82. Sykes Enterprises Business Overview
Table 83. Sykes Enterprises Contact Center Product
Table 84. Sykes Enterprises Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 85. Sykes Enterprises Recent Development
Table 86. Arvato Company Details
Table 87. Arvato Business Overview
Table 88. Arvato Contact Center Product
Table 89. Arvato Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 90. Arvato Recent Development
Table 91. Serco Group Company Details
Table 92. Serco Group Business Overview
Table 93. Serco Group Contact Center Product
Table 94. Serco Group Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 95. Serco Group Recent Development
Table 96. Acticall (Sitel) Company Details
Table 97. Acticall (Sitel) Business Overview
Table 98. Acticall (Sitel) Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 99. Acticall (Sitel) Recent Development
Table 100. Transcom Company Details
Table 101. Transcom Business Overview
Table 102. Transcom Contact Center Product
Table 103. Transcom Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 104. Transcom Recent Development
Table 105. TeleTech Company Details
Table 106. TeleTech Business Overview
Table 107. TeleTech Contact Center Product
Table 108. TeleTech Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 109. TeleTech Recent Development
Table 110. Concentrix (SYNNEX) Company Details
Table 111. Concentrix (SYNNEX) Business Overview
Table 112. Concentrix (SYNNEX) Contact Center Product
Table 113. Concentrix (SYNNEX) Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 114. Concentrix (SYNNEX) Recent Development
Table 115. HKT Teleservices Company Details
Table 116. HKT Teleservices Business Overview
Table 117. HKT Teleservices Contact Center Product
Table 118. HKT Teleservices Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 119. HKT Teleservices Recent Development
Table 120. Comdata Group Company Details
Table 121. Comdata Group Business Overview
Table 122. Comdata Group Contact Center Product
Table 123. Comdata Group Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 124. Comdata Group Recent Development
Table 125. Research Programs/Design for This Report
Table 126. Key Data Information from Secondary Sources
Table 127. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Market Share by Type: 2020 VS 2027
Figure 2. On-premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact Center Market Share by Application: 2020 VS 2027
Figure 5. Telecommunication Case Studies
Figure 6. Banking, Financial Services and Insurance (BFSI) Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. Healthcare and Life Sciences Case Studies
Figure 9. Retail and Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center Report Years Considered
Figure 12. Global Contact Center Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 13. Global Contact Center Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 14. Global Contact Center Market Share by Regions: 2020 VS 2027
Figure 15. Global Contact Center Market Share by Regions (2022-2027)
Figure 16. Global Contact Center Market Share by Players in 2020
Figure 17. Global Top Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2020
Figure 18. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2020
Figure 19. Global Contact Center Revenue Market Share by Type (2016-2021)
Figure 20. Global Contact Center Revenue Market Share by Type (2022-2027)
Figure 21. North America Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. North America Contact Center Market Share by Type (2016-2027)
Figure 23. North America Contact Center Market Share by Application (2016-2027)
Figure 24. North America Contact Center Market Share by Country (2016-2027)
Figure 25. United States Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 26. Canada Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Europe Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Contact Center Market Share by Type (2016-2027)
Figure 29. Europe Contact Center Market Share by Application (2016-2027)
Figure 30. Europe Contact Center Market Share by Country (2016-2027)
Figure 31. Germany Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. France Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. U.K. Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Italy Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Russia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Nordic Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Asia-Pacific Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Contact Center Market Share by Type (2016-2027)
Figure 39. Asia-Pacific Contact Center Market Share by Application (2016-2027)
Figure 40. Asia-Pacific Contact Center Market Share by Region (2016-2027)
Figure 41. China Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Japan Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. South Korea Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Southeast Asia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. India Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Australia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Latin America Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Contact Center Market Share by Type (2016-2027)
Figure 49. Latin America Contact Center Market Share by Application (2016-2027)
Figure 50. Latin America Contact Center Market Share by Country (2016-2027)
Figure 51. Mexico Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Brazil Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Middle East & Africa Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Contact Center Market Share by Type (2016-2027)
Figure 55. Middle East & Africa Contact Center Market Share by Application (2016-2027)
Figure 56. Middle East & Africa Contact Center Market Share by Country (2016-2027)
Figure 57. Turkey Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Saudi Arabia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. UAE Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Teleperformance Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 61. Alorica Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 62. Convergys Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 63. Atento S.A Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 64. Sykes Enterprises Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 65. Arvato Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 66. Serco Group Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 67. Acticall (Sitel) Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 68. Transcom Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 69. TeleTech Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 70. Concentrix (SYNNEX) Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 71. HKT Teleservices Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 72. Comdata Group Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 73. Bottom-up and Top-down Approaches for This Report
Figure 74. Data Triangulation
Figure 75. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.