Global ITSM Market Research Report 2022

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global ITSM Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Service Portfolio Management
1.2.3 Configuration and Change Management
1.2.4 Service Desk Software
1.2.5 Operations and Performance Management
1.2.6 Dashboard, Reporting and Analytics
1.3 Market by Application
1.3.1 Global ITSM Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Banking, Financial Services, and Insurance (BFSI)
1.3.3 Telecommunication and IT
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Packaged Goods (CPG)
1.3.6 Government and Public Sector
1.3.7 Energy and Utilities
1.3.8 Travel and Hospitality
1.3.9 Manufacturing
1.3.10 Education
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global ITSM Market Perspective (2017-2028)
2.2 ITSM Growth Trends by Region
2.2.1 ITSM Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 ITSM Historic Market Size by Region (2017-2022)
2.2.3 ITSM Forecasted Market Size by Region (2023-2028)
2.3 ITSM Market Dynamics
2.3.1 ITSM Industry Trends
2.3.2 ITSM Market Drivers
2.3.3 ITSM Market Challenges
2.3.4 ITSM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top ITSM Players by Revenue
3.1.1 Global Top ITSM Players by Revenue (2017-2022)
3.1.2 Global ITSM Revenue Market Share by Players (2017-2022)
3.2 Global ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by ITSM Revenue
3.4 Global ITSM Market Concentration Ratio
3.4.1 Global ITSM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by ITSM Revenue in 2021
3.5 ITSM Key Players Head office and Area Served
3.6 Key Players ITSM Product Solution and Service
3.7 Date of Enter into ITSM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 ITSM Breakdown Data by Type
4.1 Global ITSM Historic Market Size by Type (2017-2022)
4.2 Global ITSM Forecasted Market Size by Type (2023-2028)
5 ITSM Breakdown Data by Application
5.1 Global ITSM Historic Market Size by Application (2017-2022)
5.2 Global ITSM Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America ITSM Market Size (2017-2028)
6.2 North America ITSM Market Size by Country (2017-2022)
6.3 North America ITSM Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe ITSM Market Size (2017-2028)
7.2 Europe ITSM Market Size by Country (2017-2022)
7.3 Europe ITSM Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific ITSM Market Size (2017-2028)
8.2 Asia-Pacific ITSM Market Size by Country (2017-2022)
8.3 Asia-Pacific ITSM Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America ITSM Market Size (2017-2028)
9.2 Latin America ITSM Market Size by Country (2017-2022)
9.3 Latin America ITSM Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa ITSM Market Size (2017-2028)
10.2 Middle East & Africa ITSM Market Size by Country (2017-2022)
10.3 Middle East & Africa ITSM Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 BMC Software
11.1.1 BMC Software Company Detail
11.1.2 BMC Software Business Overview
11.1.3 BMC Software ITSM Introduction
11.1.4 BMC Software Revenue in ITSM Business (2017-2022)
11.1.5 BMC Software Recent Development
11.2 Broadcom
11.2.1 Broadcom Company Detail
11.2.2 Broadcom Business Overview
11.2.3 Broadcom ITSM Introduction
11.2.4 Broadcom Revenue in ITSM Business (2017-2022)
11.2.5 Broadcom Recent Development
11.3 Servicenow
11.3.1 Servicenow Company Detail
11.3.2 Servicenow Business Overview
11.3.3 Servicenow ITSM Introduction
11.3.4 Servicenow Revenue in ITSM Business (2017-2022)
11.3.5 Servicenow Recent Development
11.4 Cherwell Software
11.4.1 Cherwell Software Company Detail
11.4.2 Cherwell Software Business Overview
11.4.3 Cherwell Software ITSM Introduction
11.4.4 Cherwell Software Revenue in ITSM Business (2017-2022)
11.4.5 Cherwell Software Recent Development
11.5 HPE
11.5.1 HPE Company Detail
11.5.2 HPE Business Overview
11.5.3 HPE ITSM Introduction
11.5.4 HPE Revenue in ITSM Business (2017-2022)
11.5.5 HPE Recent Development
11.6 Citrix Systems
11.6.1 Citrix Systems Company Detail
11.6.2 Citrix Systems Business Overview
11.6.3 Citrix Systems ITSM Introduction
11.6.4 Citrix Systems Revenue in ITSM Business (2017-2022)
11.6.5 Citrix Systems Recent Development
11.7 Axios Systems
11.7.1 Axios Systems Company Detail
11.7.2 Axios Systems Business Overview
11.7.3 Axios Systems ITSM Introduction
11.7.4 Axios Systems Revenue in ITSM Business (2017-2022)
11.7.5 Axios Systems Recent Development
11.8 IBM
11.8.1 IBM Company Detail
11.8.2 IBM Business Overview
11.8.3 IBM ITSM Introduction
11.8.4 IBM Revenue in ITSM Business (2017-2022)
11.8.5 IBM Recent Development
11.9 Heat Software
11.9.1 Heat Software Company Detail
11.9.2 Heat Software Business Overview
11.9.3 Heat Software ITSM Introduction
11.9.4 Heat Software Revenue in ITSM Business (2017-2022)
11.9.5 Heat Software Recent Development
11.10 Hornbill
11.10.1 Hornbill Company Detail
11.10.2 Hornbill Business Overview
11.10.3 Hornbill ITSM Introduction
11.10.4 Hornbill Revenue in ITSM Business (2017-2022)
11.10.5 Hornbill Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global ITSM Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Service Portfolio Management
Table 3. Key Players of Configuration and Change Management
Table 4. Key Players of Service Desk Software
Table 5. Key Players of Operations and Performance Management
Table 6. Key Players of Dashboard, Reporting and Analytics
Table 7. Global ITSM Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global ITSM Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global ITSM Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global ITSM Market Share by Region (2017-2022)
Table 11. Global ITSM Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global ITSM Market Share by Region (2023-2028)
Table 13. ITSM Market Trends
Table 14. ITSM Market Drivers
Table 15. ITSM Market Challenges
Table 16. ITSM Market Restraints
Table 17. Global ITSM Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global ITSM Market Share by Players (2017-2022)
Table 19. Global Top ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM as of 2021)
Table 20. Ranking of Global Top ITSM Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by ITSM Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players ITSM Product Solution and Service
Table 24. Date of Enter into ITSM Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global ITSM Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global ITSM Revenue Market Share by Type (2017-2022)
Table 28. Global ITSM Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global ITSM Revenue Market Share by Type (2023-2028)
Table 30. Global ITSM Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global ITSM Revenue Market Share by Application (2017-2022)
Table 32. Global ITSM Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global ITSM Revenue Market Share by Application (2023-2028)
Table 34. North America ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 35. North America ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 36. Europe ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 37. Europe ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 38. Asia-Pacific ITSM Market Size by Region (2017-2022) & (US$ Million)
Table 39. Asia-Pacific ITSM Market Size by Region (2023-2028) & (US$ Million)
Table 40. Latin America ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 41. Latin America ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 42. Middle East & Africa ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 43. Middle East & Africa ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 44. BMC Software Company Detail
Table 45. BMC Software Business Overview
Table 46. BMC Software ITSM Product
Table 47. BMC Software Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 48. BMC Software Recent Development
Table 49. Broadcom Company Detail
Table 50. Broadcom Business Overview
Table 51. Broadcom ITSM Product
Table 52. Broadcom Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 53. Broadcom Recent Development
Table 54. Servicenow Company Detail
Table 55. Servicenow Business Overview
Table 56. Servicenow ITSM Product
Table 57. Servicenow Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 58. Servicenow Recent Development
Table 59. Cherwell Software Company Detail
Table 60. Cherwell Software Business Overview
Table 61. Cherwell Software ITSM Product
Table 62. Cherwell Software Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 63. Cherwell Software Recent Development
Table 64. HPE Company Detail
Table 65. HPE Business Overview
Table 66. HPE ITSM Product
Table 67. HPE Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 68. HPE Recent Development
Table 69. Citrix Systems Company Detail
Table 70. Citrix Systems Business Overview
Table 71. Citrix Systems ITSM Product
Table 72. Citrix Systems Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 73. Citrix Systems Recent Development
Table 74. Axios Systems Company Detail
Table 75. Axios Systems Business Overview
Table 76. Axios Systems ITSM Product
Table 77. Axios Systems Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 78. Axios Systems Recent Development
Table 79. IBM Company Detail
Table 80. IBM Business Overview
Table 81. IBM ITSM Product
Table 82. IBM Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 83. IBM Recent Development
Table 84. Heat Software Company Detail
Table 85. Heat Software Business Overview
Table 86. Heat Software ITSM Product
Table 87. Heat Software Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 88. Heat Software Recent Development
Table 89. Hornbill Company Detail
Table 90. Hornbill Business Overview
Table 91. Hornbill ITSM Product
Table 92. Hornbill Revenue in ITSM Business (2017-2022) & (US$ Million)
Table 93. Hornbill Recent Development
Table 94. Research Programs/Design for This Report
Table 95. Key Data Information from Secondary Sources
Table 96. Key Data Information from Primary Sources
List of Figures
Figure 1. Global ITSM Market Share by Type: 2021 VS 2028
Figure 2. Service Portfolio Management Features
Figure 3. Configuration and Change Management Features
Figure 4. Service Desk Software Features
Figure 5. Operations and Performance Management Features
Figure 6. Dashboard, Reporting and Analytics Features
Figure 7. Global ITSM Market Share by Application in 2021 & 2028
Figure 8. Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure 9. Telecommunication and IT Case Studies
Figure 10. Healthcare and Life Sciences Case Studies
Figure 11. Retail and Consumer Packaged Goods (CPG) Case Studies
Figure 12. Government and Public Sector Case Studies
Figure 13. Energy and Utilities Case Studies
Figure 14. Travel and Hospitality Case Studies
Figure 15. Manufacturing Case Studies
Figure 16. Education Case Studies
Figure 17. ITSM Report Years Considered
Figure 18. Global ITSM Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 19. Global ITSM Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 20. Global ITSM Market Share by Region: 2021 VS 2028
Figure 21. Global ITSM Market Share by Players in 2021
Figure 22. Global Top ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in ITSM as of 2021)
Figure 23. The Top 10 and 5 Players Market Share by ITSM Revenue in 2021
Figure 24. North America ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. North America ITSM Market Share by Country (2017-2028)
Figure 26. United States ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Canada ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Europe ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Europe ITSM Market Share by Country (2017-2028)
Figure 30. Germany ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. France ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. U.K. ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Italy ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Russia ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Nordic Countries ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Asia-Pacific ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Asia-Pacific ITSM Market Share by Region (2017-2028)
Figure 38. China ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Japan ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. South Korea ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Southeast Asia ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. India ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Australia ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Latin America ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Latin America ITSM Market Share by Country (2017-2028)
Figure 46. Mexico ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Brazil ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 48. Middle East & Africa ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 49. Middle East & Africa ITSM Market Share by Country (2017-2028)
Figure 50. Turkey ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 51. Saudi Arabia ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 52. BMC Software Revenue Growth Rate in ITSM Business (2017-2022)
Figure 53. Broadcom Revenue Growth Rate in ITSM Business (2017-2022)
Figure 54. Servicenow Revenue Growth Rate in ITSM Business (2017-2022)
Figure 55. Cherwell Software Revenue Growth Rate in ITSM Business (2017-2022)
Figure 56. HPE Revenue Growth Rate in ITSM Business (2017-2022)
Figure 57. Citrix Systems Revenue Growth Rate in ITSM Business (2017-2022)
Figure 58. Axios Systems Revenue Growth Rate in ITSM Business (2017-2022)
Figure 59. IBM Revenue Growth Rate in ITSM Business (2017-2022)
Figure 60. Heat Software Revenue Growth Rate in ITSM Business (2017-2022)
Figure 61. Hornbill Revenue Growth Rate in ITSM Business (2017-2022)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.