Global Artificial Intelligence Call Center Market Research Report 2022

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Artificial Intelligence Call Center Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Artificial Intelligence Call Center Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 Retail and E-commerce
1.3.4 Telecommunications
1.3.5 Health Care
1.3.6 Media and Entertainment
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Artificial Intelligence Call Center Market Perspective (2017-2028)
2.2 Artificial Intelligence Call Center Growth Trends by Region
2.2.1 Artificial Intelligence Call Center Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Artificial Intelligence Call Center Historic Market Size by Region (2017-2022)
2.2.3 Artificial Intelligence Call Center Forecasted Market Size by Region (2023-2028)
2.3 Artificial Intelligence Call Center Market Dynamics
2.3.1 Artificial Intelligence Call Center Industry Trends
2.3.2 Artificial Intelligence Call Center Market Drivers
2.3.3 Artificial Intelligence Call Center Market Challenges
2.3.4 Artificial Intelligence Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Artificial Intelligence Call Center Players by Revenue
3.1.1 Global Top Artificial Intelligence Call Center Players by Revenue (2017-2022)
3.1.2 Global Artificial Intelligence Call Center Revenue Market Share by Players (2017-2022)
3.2 Global Artificial Intelligence Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Artificial Intelligence Call Center Revenue
3.4 Global Artificial Intelligence Call Center Market Concentration Ratio
3.4.1 Global Artificial Intelligence Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Artificial Intelligence Call Center Revenue in 2021
3.5 Artificial Intelligence Call Center Key Players Head office and Area Served
3.6 Key Players Artificial Intelligence Call Center Product Solution and Service
3.7 Date of Enter into Artificial Intelligence Call Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Artificial Intelligence Call Center Breakdown Data by Type
4.1 Global Artificial Intelligence Call Center Historic Market Size by Type (2017-2022)
4.2 Global Artificial Intelligence Call Center Forecasted Market Size by Type (2023-2028)
5 Artificial Intelligence Call Center Breakdown Data by Application
5.1 Global Artificial Intelligence Call Center Historic Market Size by Application (2017-2022)
5.2 Global Artificial Intelligence Call Center Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Artificial Intelligence Call Center Market Size (2017-2028)
6.2 North America Artificial Intelligence Call Center Market Size by Country (2017-2022)
6.3 North America Artificial Intelligence Call Center Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Artificial Intelligence Call Center Market Size (2017-2028)
7.2 Europe Artificial Intelligence Call Center Market Size by Country (2017-2022)
7.3 Europe Artificial Intelligence Call Center Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Artificial Intelligence Call Center Market Size (2017-2028)
8.2 Asia-Pacific Artificial Intelligence Call Center Market Size by Country (2017-2022)
8.3 Asia-Pacific Artificial Intelligence Call Center Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Artificial Intelligence Call Center Market Size (2017-2028)
9.2 Latin America Artificial Intelligence Call Center Market Size by Country (2017-2022)
9.3 Latin America Artificial Intelligence Call Center Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Artificial Intelligence Call Center Market Size (2017-2028)
10.2 Middle East & Africa Artificial Intelligence Call Center Market Size by Country (2017-2022)
10.3 Middle East & Africa Artificial Intelligence Call Center Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Artificial Intelligence Call Center Introduction
11.1.4 IBM Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.1.5 IBM Recent Development
11.2 Google
11.2.1 Google Company Detail
11.2.2 Google Business Overview
11.2.3 Google Artificial Intelligence Call Center Introduction
11.2.4 Google Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.2.5 Google Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Artificial Intelligence Call Center Introduction
11.3.4 Microsoft Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.3.5 Microsoft Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Artificial Intelligence Call Center Introduction
11.4.4 Oracle Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.4.5 Oracle Recent Development
11.5 SAP
11.5.1 SAP Company Detail
11.5.2 SAP Business Overview
11.5.3 SAP Artificial Intelligence Call Center Introduction
11.5.4 SAP Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.5.5 SAP Recent Development
11.6 AWS
11.6.1 AWS Company Detail
11.6.2 AWS Business Overview
11.6.3 AWS Artificial Intelligence Call Center Introduction
11.6.4 AWS Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.6.5 AWS Recent Development
11.7 Nuance Communications
11.7.1 Nuance Communications Company Detail
11.7.2 Nuance Communications Business Overview
11.7.3 Nuance Communications Artificial Intelligence Call Center Introduction
11.7.4 Nuance Communications Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.7.5 Nuance Communications Recent Development
11.8 Avaya
11.8.1 Avaya Company Detail
11.8.2 Avaya Business Overview
11.8.3 Avaya Artificial Intelligence Call Center Introduction
11.8.4 Avaya Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.8.5 Avaya Recent Development
11.9 Haptik
11.9.1 Haptik Company Detail
11.9.2 Haptik Business Overview
11.9.3 Haptik Artificial Intelligence Call Center Introduction
11.9.4 Haptik Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.9.5 Haptik Recent Development
11.10 Artificial Solutions
11.10.1 Artificial Solutions Company Detail
11.10.2 Artificial Solutions Business Overview
11.10.3 Artificial Solutions Artificial Intelligence Call Center Introduction
11.10.4 Artificial Solutions Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.10.5 Artificial Solutions Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Detail
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Artificial Intelligence Call Center Introduction
11.11.4 Zendesk Revenue in Artificial Intelligence Call Center Business (2017-2022)
11.11.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Artificial Intelligence Call Center Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud
Table 3. Key Players of On-premises
Table 4. Global Artificial Intelligence Call Center Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Artificial Intelligence Call Center Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Artificial Intelligence Call Center Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Artificial Intelligence Call Center Market Share by Region (2017-2022)
Table 8. Global Artificial Intelligence Call Center Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Artificial Intelligence Call Center Market Share by Region (2023-2028)
Table 10. Artificial Intelligence Call Center Market Trends
Table 11. Artificial Intelligence Call Center Market Drivers
Table 12. Artificial Intelligence Call Center Market Challenges
Table 13. Artificial Intelligence Call Center Market Restraints
Table 14. Global Artificial Intelligence Call Center Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Artificial Intelligence Call Center Market Share by Players (2017-2022)
Table 16. Global Top Artificial Intelligence Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence Call Center as of 2021)
Table 17. Ranking of Global Top Artificial Intelligence Call Center Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Artificial Intelligence Call Center Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Artificial Intelligence Call Center Product Solution and Service
Table 21. Date of Enter into Artificial Intelligence Call Center Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Artificial Intelligence Call Center Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Artificial Intelligence Call Center Revenue Market Share by Type (2017-2022)
Table 25. Global Artificial Intelligence Call Center Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Artificial Intelligence Call Center Revenue Market Share by Type (2023-2028)
Table 27. Global Artificial Intelligence Call Center Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Artificial Intelligence Call Center Revenue Market Share by Application (2017-2022)
Table 29. Global Artificial Intelligence Call Center Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Artificial Intelligence Call Center Revenue Market Share by Application (2023-2028)
Table 31. North America Artificial Intelligence Call Center Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Artificial Intelligence Call Center Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Artificial Intelligence Call Center Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Artificial Intelligence Call Center Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Artificial Intelligence Call Center Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Artificial Intelligence Call Center Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Artificial Intelligence Call Center Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Artificial Intelligence Call Center Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Artificial Intelligence Call Center Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Artificial Intelligence Call Center Market Size by Country (2023-2028) & (US$ Million)
Table 41. IBM Company Detail
Table 42. IBM Business Overview
Table 43. IBM Artificial Intelligence Call Center Product
Table 44. IBM Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 45. IBM Recent Development
Table 46. Google Company Detail
Table 47. Google Business Overview
Table 48. Google Artificial Intelligence Call Center Product
Table 49. Google Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 50. Google Recent Development
Table 51. Microsoft Company Detail
Table 52. Microsoft Business Overview
Table 53. Microsoft Artificial Intelligence Call Center Product
Table 54. Microsoft Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 55. Microsoft Recent Development
Table 56. Oracle Company Detail
Table 57. Oracle Business Overview
Table 58. Oracle Artificial Intelligence Call Center Product
Table 59. Oracle Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 60. Oracle Recent Development
Table 61. SAP Company Detail
Table 62. SAP Business Overview
Table 63. SAP Artificial Intelligence Call Center Product
Table 64. SAP Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 65. SAP Recent Development
Table 66. AWS Company Detail
Table 67. AWS Business Overview
Table 68. AWS Artificial Intelligence Call Center Product
Table 69. AWS Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 70. AWS Recent Development
Table 71. Nuance Communications Company Detail
Table 72. Nuance Communications Business Overview
Table 73. Nuance Communications Artificial Intelligence Call Center Product
Table 74. Nuance Communications Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 75. Nuance Communications Recent Development
Table 76. Avaya Company Detail
Table 77. Avaya Business Overview
Table 78. Avaya Artificial Intelligence Call Center Product
Table 79. Avaya Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 80. Avaya Recent Development
Table 81. Haptik Company Detail
Table 82. Haptik Business Overview
Table 83. Haptik Artificial Intelligence Call Center Product
Table 84. Haptik Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 85. Haptik Recent Development
Table 86. Artificial Solutions Company Detail
Table 87. Artificial Solutions Business Overview
Table 88. Artificial Solutions Artificial Intelligence Call Center Product
Table 89. Artificial Solutions Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 90. Artificial Solutions Recent Development
Table 91. Zendesk Company Detail
Table 92. Zendesk Business Overview
Table 93. Zendesk Artificial Intelligence Call CenterProduct
Table 94. Zendesk Revenue in Artificial Intelligence Call Center Business (2017-2022) & (US$ Million)
Table 95. Zendesk Recent Development
Table 96. Research Programs/Design for This Report
Table 97. Key Data Information from Secondary Sources
Table 98. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Artificial Intelligence Call Center Market Share by Type: 2021 VS 2028
Figure 2. Cloud Features
Figure 3. On-premises Features
Figure 4. Global Artificial Intelligence Call Center Market Share by Application in 2021 & 2028
Figure 5. BFSI Case Studies
Figure 6. Retail and E-commerce Case Studies
Figure 7. Telecommunications Case Studies
Figure 8. Health Care Case Studies
Figure 9. Media and Entertainment Case Studies
Figure 10. Artificial Intelligence Call Center Report Years Considered
Figure 11. Global Artificial Intelligence Call Center Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 12. Global Artificial Intelligence Call Center Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 13. Global Artificial Intelligence Call Center Market Share by Region: 2021 VS 2028
Figure 14. Global Artificial Intelligence Call Center Market Share by Players in 2021
Figure 15. Global Top Artificial Intelligence Call Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Artificial Intelligence Call Center as of 2021)
Figure 16. The Top 10 and 5 Players Market Share by Artificial Intelligence Call Center Revenue in 2021
Figure 17. North America Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. North America Artificial Intelligence Call Center Market Share by Country (2017-2028)
Figure 19. United States Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Canada Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Europe Artificial Intelligence Call Center Market Share by Country (2017-2028)
Figure 23. Germany Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. France Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. U.K. Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Italy Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Russia Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Nordic Countries Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific Artificial Intelligence Call Center Market Share by Region (2017-2028)
Figure 31. China Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Japan Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. South Korea Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Southeast Asia Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. India Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Australia Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Latin America Artificial Intelligence Call Center Market Share by Country (2017-2028)
Figure 39. Mexico Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Brazil Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Middle East & Africa Artificial Intelligence Call Center Market Share by Country (2017-2028)
Figure 43. Turkey Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Saudi Arabia Artificial Intelligence Call Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. IBM Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 46. Google Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 47. Microsoft Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 48. Oracle Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 49. SAP Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 50. AWS Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 51. Nuance Communications Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 52. Avaya Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 53. Haptik Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 54. Artificial Solutions Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 55. Zendesk Revenue Growth Rate in Artificial Intelligence Call Center Business (2017-2022)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.