Global Virtual Call Center Software Market Research Report 2022

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Virtual Call Center Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud-Based
1.2.3 VoIP
1.3 Market by Application
1.3.1 Global Virtual Call Center Software Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 Consumer Goods and Retail
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Manufacturing
1.3.7 Media and Entertainment
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Virtual Call Center Software Market Perspective (2017-2028)
2.2 Virtual Call Center Software Growth Trends by Region
2.2.1 Virtual Call Center Software Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Virtual Call Center Software Historic Market Size by Region (2017-2022)
2.2.3 Virtual Call Center Software Forecasted Market Size by Region (2023-2028)
2.3 Virtual Call Center Software Market Dynamics
2.3.1 Virtual Call Center Software Industry Trends
2.3.2 Virtual Call Center Software Market Drivers
2.3.3 Virtual Call Center Software Market Challenges
2.3.4 Virtual Call Center Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Virtual Call Center Software Players by Revenue
3.1.1 Global Top Virtual Call Center Software Players by Revenue (2017-2022)
3.1.2 Global Virtual Call Center Software Revenue Market Share by Players (2017-2022)
3.2 Global Virtual Call Center Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Virtual Call Center Software Revenue
3.4 Global Virtual Call Center Software Market Concentration Ratio
3.4.1 Global Virtual Call Center Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Virtual Call Center Software Revenue in 2021
3.5 Virtual Call Center Software Key Players Head office and Area Served
3.6 Key Players Virtual Call Center Software Product Solution and Service
3.7 Date of Enter into Virtual Call Center Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Virtual Call Center Software Breakdown Data by Type
4.1 Global Virtual Call Center Software Historic Market Size by Type (2017-2022)
4.2 Global Virtual Call Center Software Forecasted Market Size by Type (2023-2028)
5 Virtual Call Center Software Breakdown Data by Application
5.1 Global Virtual Call Center Software Historic Market Size by Application (2017-2022)
5.2 Global Virtual Call Center Software Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Virtual Call Center Software Market Size (2017-2028)
6.2 North America Virtual Call Center Software Market Size by Country (2017-2022)
6.3 North America Virtual Call Center Software Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Virtual Call Center Software Market Size (2017-2028)
7.2 Europe Virtual Call Center Software Market Size by Country (2017-2022)
7.3 Europe Virtual Call Center Software Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Virtual Call Center Software Market Size (2017-2028)
8.2 Asia-Pacific Virtual Call Center Software Market Size by Country (2017-2022)
8.3 Asia-Pacific Virtual Call Center Software Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Virtual Call Center Software Market Size (2017-2028)
9.2 Latin America Virtual Call Center Software Market Size by Country (2017-2022)
9.3 Latin America Virtual Call Center Software Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Virtual Call Center Software Market Size (2017-2028)
10.2 Middle East & Africa Virtual Call Center Software Market Size by Country (2017-2022)
10.3 Middle East & Africa Virtual Call Center Software Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Virtual Call Center Software Introduction
11.1.4 Zendesk Revenue in Virtual Call Center Software Business (2017-2022)
11.1.5 Zendesk Recent Development
11.2 Aircall
11.2.1 Aircall Company Detail
11.2.2 Aircall Business Overview
11.2.3 Aircall Virtual Call Center Software Introduction
11.2.4 Aircall Revenue in Virtual Call Center Software Business (2017-2022)
11.2.5 Aircall Recent Development
11.3 CloudTalk
11.3.1 CloudTalk Company Detail
11.3.2 CloudTalk Business Overview
11.3.3 CloudTalk Virtual Call Center Software Introduction
11.3.4 CloudTalk Revenue in Virtual Call Center Software Business (2017-2022)
11.3.5 CloudTalk Recent Development
11.4 TalkDesk
11.4.1 TalkDesk Company Detail
11.4.2 TalkDesk Business Overview
11.4.3 TalkDesk Virtual Call Center Software Introduction
11.4.4 TalkDesk Revenue in Virtual Call Center Software Business (2017-2022)
11.4.5 TalkDesk Recent Development
11.5 Five9
11.5.1 Five9 Company Detail
11.5.2 Five9 Business Overview
11.5.3 Five9 Virtual Call Center Software Introduction
11.5.4 Five9 Revenue in Virtual Call Center Software Business (2017-2022)
11.5.5 Five9 Recent Development
11.6 Ameyo
11.6.1 Ameyo Company Detail
11.6.2 Ameyo Business Overview
11.6.3 Ameyo Virtual Call Center Software Introduction
11.6.4 Ameyo Revenue in Virtual Call Center Software Business (2017-2022)
11.6.5 Ameyo Recent Development
11.7 8x8
11.7.1 8x8 Company Detail
11.7.2 8x8 Business Overview
11.7.3 8x8 Virtual Call Center Software Introduction
11.7.4 8x8 Revenue in Virtual Call Center Software Business (2017-2022)
11.7.5 8x8 Recent Development
11.8 Genesys
11.8.1 Genesys Company Detail
11.8.2 Genesys Business Overview
11.8.3 Genesys Virtual Call Center Software Introduction
11.8.4 Genesys Revenue in Virtual Call Center Software Business (2017-2022)
11.8.5 Genesys Recent Development
11.9 Bright Pattern, Inc.
11.9.1 Bright Pattern, Inc. Company Detail
11.9.2 Bright Pattern, Inc. Business Overview
11.9.3 Bright Pattern, Inc. Virtual Call Center Software Introduction
11.9.4 Bright Pattern, Inc. Revenue in Virtual Call Center Software Business (2017-2022)
11.9.5 Bright Pattern, Inc. Recent Development
11.10 NICE Cxone
11.10.1 NICE Cxone Company Detail
11.10.2 NICE Cxone Business Overview
11.10.3 NICE Cxone Virtual Call Center Software Introduction
11.10.4 NICE Cxone Revenue in Virtual Call Center Software Business (2017-2022)
11.10.5 NICE Cxone Recent Development
11.11 Freshdesk
11.11.1 Freshdesk Company Detail
11.11.2 Freshdesk Business Overview
11.11.3 Freshdesk Virtual Call Center Software Introduction
11.11.4 Freshdesk Revenue in Virtual Call Center Software Business (2017-2022)
11.11.5 Freshdesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Virtual Call Center Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud-Based
Table 3. Key Players of VoIP
Table 4. Global Virtual Call Center Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Virtual Call Center Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Virtual Call Center Software Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Virtual Call Center Software Market Share by Region (2017-2022)
Table 8. Global Virtual Call Center Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Virtual Call Center Software Market Share by Region (2023-2028)
Table 10. Virtual Call Center Software Market Trends
Table 11. Virtual Call Center Software Market Drivers
Table 12. Virtual Call Center Software Market Challenges
Table 13. Virtual Call Center Software Market Restraints
Table 14. Global Virtual Call Center Software Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Virtual Call Center Software Market Share by Players (2017-2022)
Table 16. Global Top Virtual Call Center Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Virtual Call Center Software as of 2021)
Table 17. Ranking of Global Top Virtual Call Center Software Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Virtual Call Center Software Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Virtual Call Center Software Product Solution and Service
Table 21. Date of Enter into Virtual Call Center Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Virtual Call Center Software Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Virtual Call Center Software Revenue Market Share by Type (2017-2022)
Table 25. Global Virtual Call Center Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Virtual Call Center Software Revenue Market Share by Type (2023-2028)
Table 27. Global Virtual Call Center Software Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Virtual Call Center Software Revenue Market Share by Application (2017-2022)
Table 29. Global Virtual Call Center Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Virtual Call Center Software Revenue Market Share by Application (2023-2028)
Table 31. North America Virtual Call Center Software Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Virtual Call Center Software Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Virtual Call Center Software Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Virtual Call Center Software Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Virtual Call Center Software Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Virtual Call Center Software Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Virtual Call Center Software Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Virtual Call Center Software Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Virtual Call Center Software Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Virtual Call Center Software Market Size by Country (2023-2028) & (US$ Million)
Table 41. Zendesk Company Detail
Table 42. Zendesk Business Overview
Table 43. Zendesk Virtual Call Center Software Product
Table 44. Zendesk Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 45. Zendesk Recent Development
Table 46. Aircall Company Detail
Table 47. Aircall Business Overview
Table 48. Aircall Virtual Call Center Software Product
Table 49. Aircall Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 50. Aircall Recent Development
Table 51. CloudTalk Company Detail
Table 52. CloudTalk Business Overview
Table 53. CloudTalk Virtual Call Center Software Product
Table 54. CloudTalk Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 55. CloudTalk Recent Development
Table 56. TalkDesk Company Detail
Table 57. TalkDesk Business Overview
Table 58. TalkDesk Virtual Call Center Software Product
Table 59. TalkDesk Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 60. TalkDesk Recent Development
Table 61. Five9 Company Detail
Table 62. Five9 Business Overview
Table 63. Five9 Virtual Call Center Software Product
Table 64. Five9 Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 65. Five9 Recent Development
Table 66. Ameyo Company Detail
Table 67. Ameyo Business Overview
Table 68. Ameyo Virtual Call Center Software Product
Table 69. Ameyo Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 70. Ameyo Recent Development
Table 71. 8x8 Company Detail
Table 72. 8x8 Business Overview
Table 73. 8x8 Virtual Call Center Software Product
Table 74. 8x8 Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 75. 8x8 Recent Development
Table 76. Genesys Company Detail
Table 77. Genesys Business Overview
Table 78. Genesys Virtual Call Center Software Product
Table 79. Genesys Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 80. Genesys Recent Development
Table 81. Bright Pattern, Inc. Company Detail
Table 82. Bright Pattern, Inc. Business Overview
Table 83. Bright Pattern, Inc. Virtual Call Center Software Product
Table 84. Bright Pattern, Inc. Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 85. Bright Pattern, Inc. Recent Development
Table 86. NICE Cxone Company Detail
Table 87. NICE Cxone Business Overview
Table 88. NICE Cxone Virtual Call Center Software Product
Table 89. NICE Cxone Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 90. NICE Cxone Recent Development
Table 91. Freshdesk Company Detail
Table 92. Freshdesk Business Overview
Table 93. Freshdesk Virtual Call Center SoftwareProduct
Table 94. Freshdesk Revenue in Virtual Call Center Software Business (2017-2022) & (US$ Million)
Table 95. Freshdesk Recent Development
Table 96. Research Programs/Design for This Report
Table 97. Key Data Information from Secondary Sources
Table 98. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Virtual Call Center Software Market Share by Type: 2021 VS 2028
Figure 2. Cloud-Based Features
Figure 3. VoIP Features
Figure 4. Global Virtual Call Center Software Market Share by Application in 2021 & 2028
Figure 5. BFSI Case Studies
Figure 6. Consumer Goods and Retail Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. Healthcare and Life Sciences Case Studies
Figure 9. Manufacturing Case Studies
Figure 10. Media and Entertainment Case Studies
Figure 11. Others Case Studies
Figure 12. Virtual Call Center Software Report Years Considered
Figure 13. Global Virtual Call Center Software Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 14. Global Virtual Call Center Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 15. Global Virtual Call Center Software Market Share by Region: 2021 VS 2028
Figure 16. Global Virtual Call Center Software Market Share by Players in 2021
Figure 17. Global Top Virtual Call Center Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Virtual Call Center Software as of 2021)
Figure 18. The Top 10 and 5 Players Market Share by Virtual Call Center Software Revenue in 2021
Figure 19. North America Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. North America Virtual Call Center Software Market Share by Country (2017-2028)
Figure 21. United States Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Canada Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Europe Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Europe Virtual Call Center Software Market Share by Country (2017-2028)
Figure 25. Germany Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. France Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. U.K. Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Italy Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Russia Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Nordic Countries Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Asia-Pacific Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Asia-Pacific Virtual Call Center Software Market Share by Region (2017-2028)
Figure 33. China Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Japan Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. South Korea Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Southeast Asia Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. India Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Australia Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Latin America Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Latin America Virtual Call Center Software Market Share by Country (2017-2028)
Figure 41. Mexico Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Brazil Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Middle East & Africa Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Middle East & Africa Virtual Call Center Software Market Share by Country (2017-2028)
Figure 45. Turkey Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Saudi Arabia Virtual Call Center Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Zendesk Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 48. Aircall Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 49. CloudTalk Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 50. TalkDesk Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 51. Five9 Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 52. Ameyo Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 53. 8x8 Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 54. Genesys Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 55. Bright Pattern, Inc. Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 56. NICE Cxone Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 57. Freshdesk Revenue Growth Rate in Virtual Call Center Software Business (2017-2022)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed

SECONDARY RESEARCH
Secondary Research Information is collected from a number of publicly available as well as paid databases. Public sources involve publications by different associations and governments, annual reports and statements of companies, white papers and research publications by recognized industry experts and renowned academia etc. Paid data sources include third party authentic industry databases.

PRIMARY RESEARCH
Once data collection is done through secondary research, primary interviews are conducted with different stakeholders across the value chain like manufacturers, distributors, ingredient/input suppliers, end customers and other key opinion leaders of the industry. Primary research is used both to validate the data points obtained from secondary research and to fill in the data gaps after secondary research.

MARKET ENGINEERING
The market engineering phase involves analyzing the data collected, market breakdown and forecasting. Macroeconomic indicators and bottom-up and top-down approaches are used to arrive at a complete set of data points that give way to valuable qualitative and quantitative insights. Each data point is verified by the process of data triangulation to validate the numbers and arrive at close estimates.

EXPERT VALIDATION
The market engineered data is verified and validated by a number of experts, both in-house and external.

REPORT WRITING/ PRESENTATION
After the data is curated by the mentioned highly sophisticated process, the analysts begin to write the report. Garnering insights from data and forecasts, insights are drawn to visualize the entire ecosystem in a single report.